Privacy Policy: What We Hold and What You Can Ask Us to Delete

Running a licensed casino means collecting more personal data than a shop and less than a bank. This page sets out exactly which categories we hold, why each is necessary, how long it stays and what you can ask us to do with it. Nothing here is optional legal cover: an account cannot exist without most of this, and the parts that are optional are named as such.

What we collect

• Identity — name, date of birth, address, nationality. Required by the licence and by anti-money-laundering rules.
• Contact — email address and mobile number, used for account security, withdrawal notifications and, where you have opted in, promotions.
• Verification documents — photo ID, proof of address, and a partial image of any card used to deposit.
• Financial — deposits, withdrawals, the payment rails you used, and the wallet addresses behind any cryptocurrency transaction.
• Gameplay — every wager, result and bonus event, retained because it is the evidence trail behind any dispute you might raise.
• Technical — IP address, device and browser fingerprint, session timestamps. Used to detect duplicate accounts and account takeover.

Why we hold it, and for how long

Identity and financial records are held because a gambling licence obliges us to hold them, typically for several years after an account closes, and that obligation survives your request to delete them. Gameplay logs are kept for the same reason: if you dispute a result or a bonus calculation two months later, the log is the only thing that can settle it in your favour.

Technical data has a shorter life. It exists to spot the account that logs in from Sydney and Frankfurt within an hour, or the third registration from a device that already holds two. Marketing preferences are held until you change them, and changing them takes one click in the account rather than a support ticket.

Who sees it

Payment processors see what they must to move money, and no more. Our verification provider sees the documents you upload. The licensing authority may request records, and we comply. Game studios receive anonymised session data that never carries your identity. We do not sell personal data, we have never sold personal data, and there is no commercial arrangement on this site under which a third party pays for access to it.

How it is protected, and what you can ask for

Traffic runs over SSL from the first request. Documents are uploaded through an encrypted path inside the account rather than by email, which is why our support team will never accept a passport scan as an attachment. Passwords are stored as salted hashes and are unreadable to us, which is also why nobody here can tell you what yours is.

You may ask for a copy of the data we hold on you, ask us to correct anything inaccurate, withdraw consent for marketing at any moment, or request deletion of anything we are not legally obliged to retain. Requests go through the support channels in your account, are answered within a month, and cost nothing. Where we must refuse a deletion because a licence requires the record, we will tell you which record and which rule.

Cookies keep you signed in, remember your currency and measure which pages of this site people actually read. The analytics are aggregated and cannot identify a person. Session cookies are necessary for the account to function; everything else can be declined without breaking the lobby. The rest of what we do is described on the homepage.